(FRANKFORT) – Kentucky storm survivors who have registered for disaster assistance are urged to stay in touch with the Federal Emergency Management Agency and keep their contact information current throughout the recovery process.
If survivors change their addresses, telephone numbers, bank accounts or insurance information, it is important that they share the new information with FEMA.
Those who need to update their contact information or have questions concerning FEMA correspondence can call FEMA’s toll-free helpline at 800-621-3362 (TTY 800-462-7585, Video Relay Service 800-621-3362) from 7 a.m. to 10 p.m. (Eastern Daylight Time) or go online toDisasterAssistance.gov.
Survivors can also call the helpline to:
Survivors who have been referred for a low-interest disaster loan from the U.S. Small Business Administration should complete and return their loan application to be considered for other possible federal assistance.
Survivors do not have to accept a loan, but these loans can help with underinsured losses.
Survivors who have not been referred to the SBA and want to apply for a loan, may apply online using the Electronic Loan Application via SBA’s secure website at https://disasterloan.sba.gov/ela.
Survivors may obtain additional information about the loan application process by calling the SBA Disaster Customer Service Center at 800-659-2955 (800-877-8339 for people who are deaf or hard of hearing) or by sending an email to firstname.lastname@example.org.
The deadline to return applications for physical property damage is Oct. 12, 2015. The deadline to return economic injury applications is May 12, 2016.
FEMA has made it a priority to reach everyone who needs help – including people with disabilities and/or access and functional needs, senior citizens and people with limited English proficiency – and to make sure survivor needs are met after the July storms.
Survivors who need reasonable accommodation to apply for assistance or to visit a disaster recovery center may call 502-209-2749 or Kentucky 711 for TTY.