Friday September 20, 2019
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JCPS to Open Hotline for Transportation Questions

Jefferson County Public Schools (JCPS) is once again opening its hotline to help answer any transportation-related questions families may have before the start of school.

Beginning Monday morning, parents will be able to dial 485-RIDE to speak with a member of the JCPS team who can provide important information about their child’s bus number and help locate bus stops closest to home. Families may also use the online JCPS Bus Finder tool located on the back-to-school section of the JCPS homepage.

485-RIDE will be open at the following times:

  • Aug. 14, 7:30 a.m. to 6 p.m.
  • Aug. 15, 6 a.m. to 6 p.m.
  • Aug. 16, 6 a.m. until bus drivers complete their afternoon routes.

Also available to families year-round is the district’s customer service helpline, 313-HELP. Launched in 2016, the helpline streamlines service for JCPS families looking for answers to district- and school-related questions. During the school year, 313-HELP is open Monday through Friday from 6 a.m. to 6 p.m.

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