Online Pet Supplies Retailer Expanding Again

Mayor Greg Fischer recently announced that Chewy.com, the leading online pet retailer, is planning to grow in Louisville less than a year after opening a customer service center here.

“We couldn’t be more ecstatic that Chewy.com is bringing additional jobs and investment to our city by expanding for the second time in less than a year,” said Mayor Greg Fischer. “Through the UPS Worldport, Louisville offers companies like Chewy.com the ability to quickly get customers what they need, while enjoying Louisville’s robust business environment. We wish Chewy.com continued success.”

The Kentucky Economic Development Finance Authority Thursday preliminarily approved $1 million in tax incentives for Chewy.com. The company will bring 150 jobs and invest $4.5 million to expand into office space at 11403 Bluegrass Parkway.

This new investment by Chewy is in addition to the $7.2 million already invested and 300 jobs at its more than 88,000-square-foot Pharmacy Customer Service Center, 3621 Fern Valley Road.

Louisville Forward staff continues to work with Chewy.com to connect them with business services, guiding them through the city’s permitting process, and identifying potential community partnerships.

“Chewy’s expansion in Louisville responds to the growing demand we’ve seen from our loyal customers. It allows us to continue delivering the high-touch, reliable service our customers know and love,” said Mita Malhotra, Vice President of Chewy Healthcare. “We continue to enhance our services to support our veterinarian partners and share a commitment to improving pet health and happiness.”

Chewy.com is an e-commerce business that caters to pet owners and pet lovers. It is a one-stop shop, offering more than 1,600 brands of everything from toys and treats to pet medications and supplies. The company was purchased in 2017 by PetSmart in the largest-ever e-commerce transaction. Chewy.com employs roughly 11,000 people in the United States.