Louisville Metro Government’s work to replace and improve the city’s work order system, business portal and 311 reporting system is nearing completion and will launch on June 19.
The new systems from Accela will:
Before the launch, outages for all systems are planned on the following schedule:
Louisville Metro Business Portal
Our current business portal will be offline from Thursday, June 13 at 5 p.m. until Tuesday, June 18 at 8 p.m. During the outage period you can reach these Metro departments the following ways:
Construction Review: (502) 574-3321
Codes & Regulations: (502) 574-2508 (Rental Registry accounts)
Public Works (Right of Way): (502) 574-3121
Planning & Design Services: (502) 574-6230
Special Events: (502) 572-3467
Note: Users with existing business accounts can expect to receive log on information late Tuesday evening, June 18.
Metro311 Service Request Portal
The current Metro311 portal and the Metro311 mobile app will be offline from 7 p.m. tonight until Tuesday, June 18 at 8 p.m. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. During the outage period you can reach Metro311 at: