Louisville Adds Smart911 To Enhance The LENSAlert Program

Louisville Metro has joined the nationwide “Smart911” service, which allows residents, businesses, and visitors to provide information to 9-1-1 dispatchers in advance of emergencies.

The free Smart911 service allows individuals and businesses to create online safety profiles with home, workplace, mobile phone numbers, along with additional information that would be valuable to 911 operators and first responders during an emergency. This information often includes home or work addresses, details about medical conditions, pets, and emergency contacts. Users are prompted to update their safety profiles every six months to ensure their information remains accurate.

Smart911 safety profiles are kept confidential and secure, and are only available to trained 911 operators in participating 9-1-1 centers across the country. This allows dispatchers to access profile information for traveling mobile phone users, and makes it easy for landline customers to update profiles with new numbers after moving.

Residents can sign up for LENSAlert and complete their Smart911 safety profile by visiting louisvilleky.gov and clicking on “Sign up for emergency alerts.” A simple way to sign up on your smartphone is to text “LENSAlert” to 67283 – this will automatically opt you in to emergency alerts and a link will be sent in a text message to complete your safety profile.