Mayor Greg Fischer and Gov. Matt Bevin today announced Diversified Consultants Inc. (DCI), a collection services company servicing major-name telecom clients, will locate a new operation in Louisville with a $6.65 million investment expected to create 433 jobs.
“Louisville’s economy continues to thrive with the addition of a new business services company in south central Louisville. As we usher in a new year, we are proud to welcome DCI to our community,” Fischer said. “We are especially excited to welcome home DCI’s chief operating officer, Gordon Beck, a Louisville native and a graduate of Fern Creek High School.”
DCI will lease the bulk of a 60,000 square-foot building in the Commerce Crossings business park. The new DCI office will not only employ customer service agents but office-support staff, including HR, quality administration, compliance and other functions.
“DCI’s commitment to exceptional service makes it a great fit for Kentucky,” said Gov. Bevin. “Their high standard of customer care will make them a terrific partner for the commonwealth’s dedicated workforce. We welcome DCI to Kentucky and look forward to seeing both their client base and workforce grow in the years ahead.”
Beck said he plans to quickly fill all available positions. Buildout of the space could begin in late February, and Beck said he and aims to open the new office by April 1. His Kentucky roots and confidence in the local workforce played into the decision to open the new office.
“Ours is an industry that too often gets a negative reputation. DCI is changing that in how we treat our customers and through our own company culture. We got to the top of our industry by being nice. We focus on the customer experience and are legal, moral and ethical,” Beck said. “The reason we’re opening this office in Louisville is our company is looking to expand its customer base, and we know we can recruit the kind of employees who want to be a part of our company.”
Founded in 1992 in Jacksonville, Fla., DCI is a family owned telecom collection services company. Charlotte Zehnder has acted as the company’s CEO since 2010, and the company is a certified member of the Women’s Business Enterprise National Council as a woman-owned business. DCI has quadrupled in size since 2009, currently employing 930 people across three locations in Jacksonville, as well as operations in Portland, Ore., and in the Philippines. Of those, 835 employees are located in the U.S.
To encourage the investment and job growth in the community, the Kentucky Economic Development Finance Authority (KEDFA) in January preliminarily approved the company for tax incentives up to $1 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the agreement term through corporate income tax credits and wage assessments by meeting job and investment targets.
For more information on DCI, visit www.DCIcollect.com
To read more about Louisville’s business services sector, visit https://louisvilleky.gov/government/louisville-forward/business-services
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