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Crisis Phase Of Low Income Home Energy Assistance Program (LIHEAP) Begins January 8

The annual program that helps prevent low income residents of Louisville from being disconnected from utility services begins Monday, Jan. 8, 2018.

LIHEAP, the Low Income Home Energy Assistance Program, is administered by Louisville Metro Office of Resilience and Community Services. The Crisis Phase of LIHEAP will run from Jan. 8 – March 30, or until available funds have been expended, whichever comes first.

This year’s Crisis Program features expanded eligibility which allows residents  receiving a current utility bill with a past due amount to apply, in addition to continuing to serve residents receiving a disconnect notice.

Residents wishing to apply must make an appointment utilizing the automated appointment system.  Appointments can be scheduled by phone by calling 502-991-8391 or online atlouisvilleky.cascheduler.com.  The toll-free service is currently open and is available twenty-four hours a day, seven days a week.

Applicants must be Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $2,665.00).

Applicants must also meet one of the following eligibility requirements:

  • Disconnect notice from utility service provider, or
  • Current bill with a past due amount, or
  • Eviction notice if utilities are included in the rent, or
  • Bulk fuel is within four days of running out; or
  • Pre-paid electric services is within ten days of running out.

Applicants must provide the following documents.

  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, or other proof of $0 income). Note: Zero Income forms are available at the LIHEAP offices or at 701 W. Ormsby Ave., Suite 201 or by clicking here.
  • Social Security card(s) or (official documentation with Social Security Numbers) or Permanent Residence card (Green Card) for each member of the household; and
  • Disconnect notice or a current bill with a past due amount; or
  • Eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice; or
  • Statement from utility company that shows 10 days or less of service if participating in pre-paid electric service.

Individuals who are unable to apply for this program in person may send an authorized representative on their behalf with a signed, written, note including the applicant’s name, address, phone number, Social Security Number, and the name of the designated representative.  The authorized representative must provide a picture ID to verify they are the person designated in the note. Residents who are homebound and who are unable to send a representative may call 502/780-7937.

LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below.

  • Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Newburg Community Center/East, 4810 Exeter Ave, 40218
  • Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258

Callers who require more information can contact MetroCall 311 by simply dialing 311 or 574-5000, email metro.call@louisvilleky.gov, visit the website’s On Line Customer Service or Live Chat at www.louisvilleky.gov/metrocall, tweet @LouMetro311, or download the free Mobile 311 app from the website.  Residents can also call Metro United Way’s 2-1-1 help referral service.

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