The LIHEAP Program that helps low income residents of Jefferson County with their utility bills begins on Nov. 5, 2018.
LIHEAP, the Low Income Home Energy Assistance Program, is a federally funded, income-based program that provides financial help to low-income households in meeting the costs of heating their home. The LIHEAP Subsidy Component is a one-time assistance benefit, which is paid directly to the heating vendor. The LIHEAP Subsidy Component begins Monday, Nov. 5 and will operate through Dec. 14, 2018, or until funding is depleted, whichever comes first.
Residents wishing to apply must schedule an appointment utilizing the automated appointment system. The appointment system is currently open and is available twenty-four hours a day, seven days a week. Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com.
Applicants must be Louisville Metro/Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills. Applicants must also provide the following documentation.
LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below.
Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicant’s signature and phone number. Residents who are homebound and who are unable to send a representative may call 502/780-7937.
Callers who require more information can contact MetroCall 311 by simply dialing 311 or (502) 574-5000, email firstname.lastname@example.org, visit the website’s On Line Customer Service or Live Chat at http://www.louisvilleky.gov/metrocall, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.
LIHEAP is made possible by the United States Department of Health and Human Services and is a pass through grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Office of Resilience and Community Services (RCS) serves as the administering agency of the Louisville Metro Community Action Agency. For more information about RCS, visit our website: http://www.louisvilleky.gov/government/community-services or call 574-1157 or Community Action Kentucky at (800) 456-3452.