Monday December 11, 2023
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Accreditation Recognizes PARC Among Top 5 Percent of Parking Organizations In The World

Mayor Greg Fischer today celebrated the announcement that the Parking Authority of River City (PARC) was named an Accredited Parking Organization with distinctions, ranking it among the top 5 percent of parking organizations worldwide.

“This designation confirms that PARC not only has a well-run parking program, but through its progressive practices and innovation, PARC also meets the highest end of standards for parking organizations globally,” the Mayor said. “Congratulations to PARC director Tiffany Smith and her fantastic team on this accolade!”

The Accredited Parking Organization designation standards are set by the International Parking & Mobility Institute (IPMI), which recognizes best practices in responsible parking management and operations, customer service, professional development, sustainability and access management, safety, data security and risk management, and more. The accreditation is awarded for a three-year period.

“It’s quite an achievement, which follows a lengthy and arduous review process,” explained Shawn Conrad, CAE, CEO of IPMI. “Parking at an accredited facility or operation assures the public that the parking organization adheres to a strict code of ethics and meets national and internationally endorsed standards for professionalism, accountability, responsibility, and performance – and we are thrilled to recognize the Parking Authority of River City.”

In order to achieve the status of Accredited Parking Organization with distinctions, PARC had to meet more than 185 criteria in more than 14 categories. PARC and contractor REEF Parking began the process seeking the accreditation with distinction in January.

“This is a testament to the great work the PARC staff does every day to provide convenience in parking, asset management, and superior customer service,” said Tiffany Smith, director of PARC. “Whether it’s the LED lighting, our 24-hour call center, cleanliness, or clear wayfinding signage, our team strives to stand out among the city’s parking options and find innovative ways to serve our customers through new technology.”

In addition to the accreditation with distinction, three Louisville PARC garages – Clay Commons, Glassworks and Jefferson Center – were designated as “Premier Facilities” by IPMI after meeting 43 criteria in categories including signage, lighting, cleanliness, and efficiency.

Metro Council President David James said, “I’m very proud of the men and women of PARC for achieving this level of certification, it speaks highly of Ms. Tiffany Smith and her team.”

Metro Council member David Yates said, “Now more than ever it’s imperative that the Metro Council work with PARC, the administration and staff to expand resources, continue to improve efficiencies and ultimately increase the amount of revenue generated to ensure Louisville’s solvency.”

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