Louisville Metro Office of Resilience and Community Services (RCS) is offering pre-registration for the Low Income Home Energy Assistance Program (LIHEAP), Subsidy Component. The pre-registration will begin on Wednesday, October 2, and end on Thursday, October 31.
Pre-registration is for Jefferson County residents who are elderly (60 years or older) or disabled and receive a fixed income (Social Security, SSI, pension or Black Lung benefits).
This pre-registration phase is for the LIHEAP Subsidy Program, meaning eligible residents can apply regardless of the status of their utility bills. Applicants must provide the following documentation:
Eligible residents who wish to apply during LHEAP Early Registration must schedule an appointment in advance. Starting today, Sept. 25, the toll-free automated appointment system is available twenty-four hours a day, seven days a week.
The caller can follow the prompts to get the information needed and/or to schedule an appointment if available. The system provides a confirmation number indicating that an appointment was successfully scheduled.
Scheduling an appointment by phone: Call 502-991-8391.
Scheduling an Appointment On-line: Appointments can also be made quickly and easily online at louisvilleky.cascheduler.com.
LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below.
Benefits provided by this program are paid directly to the applicant’s heating vendor. Benefits for this program will not be applied until on or after Nov. 4, 2019.
For more information about this process on how to apply for LIHEAP pre-registration, please contact Metro311 by simply dialing 311 or 574-5000, email firstname.lastname@example.org, visit the website’s On Line Customer Service or Live Chat at https://louisvilleky.gov/government/metro311, tweet @LouMetro311, or download the free Mobile 311 app from the website.
Income-eligible residents who do not meet the requirements for pre-registration (who are not elderly or disabled and on a fixed income) may still apply for LIHEAP benefits beginning Nov. 4. Appointments will be taken in advance starting Nov. 1 utilizing the phone and on-line appointment system. Visit louisvilleky.gov and search for “LIHEAP” or call 502/574-1157 for periodic updates.
Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with the documentation listed above as well as a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services. Residents who are homebound and who are unable to send a representative may call 502/780-7937.